TERMS AND CONDITIONS MOVEWISE SERVICES
This document sets out
the terms and conditions governing the provision of immigration services (such
as assistance with visa applications, residence registration, personal ID card
and fiscal code requirements, enrolment in the public healthcare system, etc)
offered directly by MoveWise S.r.l.
MoveWise also enables
Users to connect with Chartered Accountants and Tax Lawyers, acting as
third-party professionals, in order to request the provision of tax services
(including tax consulting, support in accessing favorable tax regimes, setting
up a self-employed position, and assistance with filing annual tax returns, etc).
All services are
provided outside the www.movewise.net platform, and payment is made via Stripe,
HubSpot and Stripe Connect payment links generated by MoveWise.
1.
Definitions
To allow a complete
understanding and acceptance of these terms and conditions, the following
terms, in the singular and in the plural, shall have the meaning indicated
below:
● Owner or MoveWise: MoveWise S.R.L., with registered office at Via San Gregorio 25, 20124
Milan, VAT No. 13223480966, fully paid-up share capital of 2,500.00, certified
email (PEC): movewisesrl@pec.it
● MoveWise Services: Immigration Services, such as support with visa
applications, residence registration, personal ID card and fiscal code
requirements, enrolment in the public healthcare system, etc., sold by the
MoveWise
● Third‑party Provider Services: Tax
Services, such as tax consultation, support with the activation of special tax
regimes, setting up a self-employed position, annual tax return, etc., provided
by Chartered Accountants / Tax Lawyers / Accounting
firms as Third-party Providers
● User: any
individual interested in the services offered by MoveWise or by Third-party
Providers
●
Consumer User: the natural person who enters a
contract for purposes not related to their trade, business, or profession
●
Professional User: the adult natural person or legal
entity who enters a contract for the purposes or needs of their trade,
business, or profession
● Third‑party Provider: the natural or legal person, other
than the Owner, who offers Services within the scope of their commercial,
business or professional activity. The relationship between the Third-party
Provider and the User is governed by the Third-party Provider s Terms and
Conditions [www.movewise.net/en/terms-third-party]
● Stripe, HubSpot and Stripe Connect Payment Links: the dedicated and secure payment
links generated through the Stripe Connect by MoveWise and addressed to the
User, in order to enable the remote purchase of a Service provided by MoveWise
● Conditions:
this contract, which governs the relationship between the MoveWise and the
Users as well as the provision of Services by the MoveWise.
2.
MoveWise Services
For the Services provided
by MoveWise, the User establishes initial contact with a MoveWise FrontOffice
Agent through a Free Consultation Call or via alternative communication
channels (such as email, WhatsApp, etc.).
During this interaction,
the FrontOffice Agent collects essential information from the User including,
but not limited to, personal needs, nationality, employment status, income
level, and criminal background. Following this assessment, the FrontOffice
Agent sends the User a detailed service proposal via email, outlining the scope
of the immigration support being offered (example, support in applying for a
VISA).
The proposal includes a
secure payment link to MoveWise s Stripe account. Upon confirmation of payment,
the User is assigned to a MoveWise BackOffice Agent, who is responsible for
carrying out all necessary steps to deliver the contracted service in a timely
and professional manner.
The service provided to
support the Visa application process consists of two phases:
●
Module 1: Visa Readiness Pack
●
Module 2: Visa Full Package
In Module 1, a dedicated
MoveWise BackOffice Agent will review the User s data and assess their
potential eligibility for a Visa. If the User is deemed potentially eligible,
the BackOffice Agent will also provide a detailed list of the documents
required to proceed with the application.
If, following the
completion of Module 1, the user chooses to proceed with Module 2, MoveWise
will provide full support throughout the entire visa-application process from
preparation to submission (the user will need to apply in person if the
application is lodged at the consulate).
It is important to note
that Module 2 does not include:
●
support
with the apostille or translation of documents and any related costs
●
payment
of government or application fees, which remain the sole responsibility of the
User
●
any
other service not explicitly stated in the service description.
MoveWise offers a 100%
money-back guarantee only if all the following conditions are met
simultaneously:
●
during
Module 1, MoveWise determines that the user is potentially eligible for the
Visa;
●
the
user proceeds with Module 2 and submits all required documents as specified in
Module 1; and
●
the
Visa application is subsequently rejected by the relevant authorities.
In such a case, MoveWise
will refund the full amount paid by the User for both Module 1 and Module 2.
The refund will not cover
any additional expenses incurred by the User (e.g., apostilles, translations,
government fees, etc.). This refund policy is valid only if the user has
strictly followed MoveWise's guidance throughout the entire process, including
complying with visa requirements, submitting documents on time, meeting
deadlines, and fulfilling all specified conditions.
The User must carefully
follow all instructions provided by MoveWise throughout the process, including
document submission timelines and compliance with specified deadlines. If the
User fails to comply with these instructions, the refund guarantee shall not
apply.
3.
Third‑party Providers
Services
In order to allow the
User to purchase Third‑party Provider Services at a
distance, MoveWise adopts the following procedure:
●
Selection of the Third‑party Provider:
MoveWise, acting with full autonomy and at its sole discretion, identifies the
Third‑party Provider that is most suitable
to the User s specific case
●
Generation of the link: MoveWise generates a dedicated
Stripe Connect Payment Link specifying (i) the identity and contact details of
the Third‑party Provider, (ii) the description
of the Third‑party Service, (iii) the total price
inclusive of VAT (where applicable) and (iv) a reference to these Conditions
and to any additional contractual terms provided by the Third‑party Provider
●
Transmission of the link: the Stripe Connect Payment Link is
transmitted to the User by e‑mail or other remote communication
means chosen by MoveWise (such as WhatsApp or SMS)
●
Flow of funds: the payment is credited directly
to the Stripe account of the Third‑party
Provider. MoveWise does not collect or hold the sums paid by the User and
therefore cannot be considered the seller or the beneficiary of the payment
●
Documentation: immediately after payment, Third‑party Provider sends the User a payment receipt or an invoice.
4.
Relationship between the Owner,
Third-party Providers, and Users
Users are expected to
provide accurate and complete information during the initial consultation and
throughout the service delivery process. Any misrepresentation or omission of
crucial information may result in delays or inability to deliver the contracted
services.
MoveWise are committed
to delivering high-quality services. However, MoveWise shall not be held liable
for any delays or failures in service delivery due to incorrect information
provided by the User or external factors beyond its control.
5.
Purchase Procedure and Conclusion of
the Contract
The Service provision
contract is concluded through the following procedure:
● Initial Contact: the User books a Free Consultation Call or receives a phone call from
a MoveWise FrontOffice Agent, who gathers essential information and explains
the Services
● Proposal and Payment Link: within 24 hours, the Agent sends the User a detailed proposal
including service description, pricing, these Conditions, and a payment link
● Acceptance:
the provision of Services is considered concluded and binding under Article
51, paragraph 6, of the Consumer Code when the User, after receiving the
summary email, makes the payment via the payment link. This action constitutes
expression of will and full acceptance of these Conditions
● Order Confirmation: the Owner sends an order confirmation immediately after payment,
including the order summary, a copy or URL of these Conditions, and a receipt
or invoice.
Purchases of one or
more Services are permitted for both Consumer Users and Professional Users.
Purchase requests are
allowed only from individuals of legal age. For minors, any purchase must be
reviewed and authorized by parents or legal guardians.
The User is
responsible for verifying the accuracy of the data in the order confirmation
and must immediately notify the Owner of any errors.
The User should retain
a copy of the order, the confirmation, and the Conditions.
6.
Prices and payments
For each Service the
price including VAT, if due is indicated. If the price cannot be calculated in
advance, due to the nature of the Service, the methods for calculating the
price shall be indicated.
The Owner reserves the
right to change the price of the Services as well as any additional costs at
any time. It is understood that price changes shall in no case affect the
contracts already concluded before such change.
The User undertakes to
pay the price of the Services via the provided payment link and to supply the
requested information. To ensure the protection of personal data, MoveWise
never has access to the User's payment information, such as credit card
numbers, cardholder names, or passwords. If Stripe denies payment
authorisation, the Owner shall not provide the Services and shall not be held
liable in any way.
Stripe, which manages the
payment process, is responsible for safeguarding payment data. In the event of
any issues related to the transaction, the User must contact Stripe directly to
resolve the matter.
7.
Billing
The User who intended to
receive the invoice for the payment shall provide the Owner with the billing
information. In this case, the User declares that the information provided is
true and releases the Owner from any liability in this regard.
8.
User s right to withdrawal from the
purchase of Services
The Consumer User and
Professional User has the right to withdraw from the contract without penalty
and without specifying the reason, within the term of 14 days from the date of
signature of the contract, by sending a written communication to the e-mail
address info@movewise.net, using the optional
withdrawal form in the following article or any other written declaration.
In the event of a
correctly exercised withdrawal, the User will be refunded the amount paid. The
refund will be issued promptly, using the same payment method used for the
purchase, within a maximum of 14 days from the date of the refund request.
The User acknowledges and
accepts that they will lose the right of withdrawal once the service has been
fully performed. If the service has not been fully rendered and the User wishes
to withdraw from the contract, the Consumer User shall be required to pay the
Holder an amount proportional to what has been effectively provided up to the
moment the right of withdrawal was exercised.
9.
Optional form to exercise the right
to withdrawal
The User can withdraw
from the contract by using the following form, which must be completed in its
entirety and sent to the e-mail address info@movewise.net
before the withdrawal period has expired:
I hereby communicate the withdrawal from the
sales or supply contract relating to the following service __________
Order number: ______
Date of the order: _______
Name and surname: _______
Address: ______
E-mail associated with the account from which the order was made:
____________________
Date: __________
10.
Limitation of liability
The Owner s liability is
in any case excluded, except in cases of wilful misconduct or gross negligence,
to the extent permitted by law.
Furthermore, the Owner
shall not be liable for any damages, losses, or costs incurred by the User as a
result of the non-performance of the contract due to causes not attributable to
The Owner. In such cases, the User s exclusive remedy shall be a refund of the
amounts paid to the Owner for the services not performed; no other damages,
costs or expenses shall be due.
The Owner shall not be
held liable for any loss of business opportunities and any other loss, even
indirect, possibly suffered by the User that is not a direct result of the
breach of contract by the Owner.
The Owner provides
administrative and informational assistance based on the team s operational
experience and collaboration with qualified third-party professionals. However,
the content provided by The Owner, including suggestions on tax or social-security
matters, does not constitute binding legal or tax advice. Any tax-related
content is general information only and does not take into account the User s
specific circumstances; the User agrees to seek advice from a qualified tax
professional for any decision. Where the User engages a third-party
professional, such professional remains solely responsible for its advice.
The Owner accepts no
responsibility for direct or indirect damages, including economic or
tax-related damages, that may result from:
material errors or
inaccuracies in the transmission or completion of data supplied by the User
(for example, incorrect dates, incorrect tax identification numbers, etc.);
suggestions or
indications of a tax nature which, even if provided in good faith, may
subsequently prove to be incorrect or incomplete, or produce negative
consequences following audits or differing interpretations by the competent
authorities.
If an error is directly
caused by The Owner (other than wilful misconduct or gross negligence), The
Owner s sole obligation shall be to correct and re-issue the affected documents
or, if correction is not feasible, to refund the relevant fees; no further
compensation shall be due.
The User acknowledges and
accepts that they are solely responsible for the final verification of the data
provided, as well as for the tax choices made, and is encouraged to consult a
tax or legal advisor before making any significant decisions.
The Owner does not
guarantee any specific result, approval or decision by public authorities or
third parties.
The Owner shall not be
liable for impacts deriving from changes in law, policy or administrative
practice, or from differing interpretations by competent authorities, except in
cases of wilful misconduct or gross negligence. The Owner shall not be liable
for any loss of incentives or benefits due to decisions or criteria of public
authorities, procedural backlogs or platform outages, or due to delays or
inaccuracies not attributable to The Owner. Where such loss is attributable to
The Owner other than in cases of wilful misconduct or gross negligence, the
User s exclusive remedy shall be correction and re-submission or refund of the
relevant fees.
Third-party services are
subject to their own terms; The Owner is not liable for their performance,
except where directly attributable to The Owner s wilful misconduct or gross
negligence. Any claim must be notified in writing within 30 days from discovery
and, in any event, within 12 months from performance; otherwise the claim is
time-barred. This does not apply in cases of wilful misconduct or gross
negligence.
The Owner assumes no
responsibility for any fraudulent or illegal use that may be made by third
parties of credit cards and other means of payment, since The Owner does not
collect, store or process the payment data used (credit card number, name of
the holder, password, etc.), except where directly attributable to The Owner s
wilful misconduct or gross negligence.
11.
Force majeure
The Owner shall not be held
responsible for the failure or late fulfilment of its obligations, due to
circumstances beyond its reasonable control due to events of force majeure or,
in any case, to unforeseen and unforeseeable events and, in any case,
independent of its will.
The fulfilment of the
obligations by the Owner shall be considered suspended for the period in which
events of force majeure occur.
The Owner will perform
any act in his power in order to identify solutions that allow the correct
fulfilment of his obligations despite the persistence of events due to force
majeure.
12.
Privacy
The protection and
processing of personal data by MoveWise will be in accordance with the Privacy
Policy which can be consulted on the page https://www.movewise.net/en/privacy-policy.
Pursuant to Articles 4
and 24 of Regulation (EU) 2016/679 ( GDPR ), MoveWise and each Third-party
Provider act as independent data controllers for the personal data they
respectively collect and process in the context of providing their own
services.
13.
Applicable law and jurisdiction
The Conditions are
subject to Italian law.
For Consumer Users, any
dispute concerning execution and interpretation of these Conditions shall be
referred to courts where the Consumer User resides or has elected domicile, if
located in the territory of the Italian Republic, without prejudice to the
right of the User Consumer of going to court other than the "consumer
court" pursuant to Section 66 bis of the Italian Consumer Code, competent
for the territory according to one of the criteria of the Sections 18, 19 and
20 of the civil procedural code.
The application to
Consumer Users who do not have their residence or domicile in Italy of any more
favourable and mandatory provisions established by the law of the country in
which they have their residence or domicile is reserved, in particular in relation
to the term for the exercise of the right of withdrawal, after the return of
the Services, in case of exercise of this right, the formalities of the
communication and the legal guarantee of conformity.
For Users who are not
Consumers, any dispute concerning the application, execution and interpretation
of these Conditions will be referred to the forum of the place where the Owner
is based.
Updated on 15 September
2025