Terms and Conditions

This document contains the general terms and conditions on the basis of which the use of the web site MoveWise that provides Immigration (eg. support in obtaining VISA, Residence and Public Health System registration) that are offered by the Owner and Tax services (Tax consultation, support to access favorable tax regimes and support in Annual Tax Return) that are offered through Chartered Accountants as Third-party Providers.

For the services provided by MoveWise, the User schedules an Introduction Call through the MoveWise website with a MoveWise FrontOffice Agent. During the Introduction Call, the MoveWise FrontOffice Agent collects some User data (client's needs, nationality, employee or self-employed status, income level, whether they have been a resident in Italy/Spain in the past, etc.) and send to the User an email containing a proposal for Immigration services (e.g., support in obtaining the Digital Nomad Visa). Inside the email with the proposal, the MoveWise FrontOffice Agent also includes the payment link to MoveWise's Stripe. As soon as the payment is made, the User is contacted by a MoveWise BackOffice Agent who defines and executes the necessary steps to provide the service to the User.

The service provided to assist in obtaining the Digital Nomad Visa (DNV) for Spain consists of two steps: the DNV Readiness Pack (Module 1) and the DNV Full Package (Module 2). During Module 1, the assigned MoveWise Immigration Consultant will analyze the User's data and communicate to the user whether they could be eligible to obtain the Digital Nomad Visa. If eligible, the consultant will also provide a list of the required documents needed for the application process. If, after Module 1, the User decides to proceed with Module 2, MoveWise will support the application process for obtaining the Digital Nomad Visa from start to finish. It is important to note that Module 2 does not include (i) support for apostilling/translating documents and related costs, (ii) application fees, which must be managed separately by the User, and (iii) any other service not explicitly mentioned in the service details. MoveWise offers a 100% money-back guarantee if (i) during Module 1, MoveWise determines that the user could be eligible for the DNV Visa and (ii) the User activates Module 2 and provides MoveWise with all the required documents (as listed during Module 1) and (iii) the DNV application is rejected. The refund will include the full amount paid by the User to activate Module 1 and Module 2 – the refund will not include any other costs paid by the User (eg. apostilles, translations, application fees, etc). This refund policy applies only if the User has meticulously followed MoveWise's instructions throughout the application process, including the provision of required documents, adherence to timelines, and other specified criteria.

1         Definitions

To allow a complete understanding and acceptance of these terms and conditions, the following terms, in the singular and in the plural, shall have the meaning indicated below:

·         Owner: MoveWise S.R.L., with registered address in Via San Gregorio 25, 20124 Milano, VAT number/Tax code 13223480966, VAT number 13223480966, fully paid-up share capital of 2.500,00 €, certified e-mail address (PEC) movewisesrl@pec.it

·         Application: the web site MoveWise

·         Products:

o    Immigration Services, for example Support in obtaining VISA, Residence and Public Health System registration, sold by the Owner

o    Tax Services, for example In-Depth Consultation and Annual Tax Return, provided through Chartered Accountants as third-party providers

·         User: any person who accesses and uses the Application

·         Consumer User: the natural person who enters into a contract for purposes which are not related to his trade, business or profession

·         Professional User: the natural person of legal age or legal person who enters into a contract for the performance or for the needs of his trade, business or profession

·         Third-party Provider: the natural or legal person, other than the Owner, who offers the Products through the Application in the performance of their trade, business or profession

·         Content: any textual or multimedia element in the Application, by way of example announcements, insertions, reviews, images, etc.

·         Conditions: this contract which governs the relationship between the Owner and the Users as well as the sale of the Products offered by the Owner through the Application.

2         Relationship between the Owner, Third-party Providers and Users

The Application hosts a platform managed by the Owner which allows the contact of Users interested in the Products offered by the Owner and Third-party Providers.

Therefore, Users can purchase Products supplied by the Owner and Products supplied by Third-party Providers through the Application. It is always clearly indicated in the Application whether the Product is supplied by the Owner or a Third-party Provider.

Should the Products be offered by a Third-party Provider, the Owner is not party to the relationship between the User and the Third-party Provider and therefore shall not be under any liability from such relationship. The Owner shall be considered only as a mere technical operator of the Application. Therefore, any contract entered into between Third-party Providers and Users is not subject to the Conditions.

The terms and conditions of sale of each Third-party Provider are published in the Application under “Third-party Provider’s Terms and Conditions".

3         Scope of the Conditions

The use of the Application implies full acceptance of the Conditions by the User. Should the User not accept the Conditions and / or any other note, legal notice, information published or referred to therein, the User shall not use the Application or the services related.

The Owner may amend the Conditions at any time.

The applicable Conditions are those in force on the date of transmission of the purchase order of a Product.

Before using the Application, the User is required to read the Conditions carefully save or print them for future reference.

The Owner reserves the right to change, at his own discretion and at any time, the graphic interface of the Application, the Contents and their organisation, as well as any other feature that characterises the functionality and management of the Application, communicating to the User the relative instructions, when necessary.

4         Purchase through the Application

All Products offered through the Application are described in detail in the relevant product pages (quality, features, availability, price, supply and execution times, accessory charges, etc.). Some errors, inaccuracies or small differences between what is published in the Application and the Product may occur. Furthermore, the images of the Products shall be considered as a mere representation and do not constitute a contractual element.

Purchases of one or more Products through the Application are permitted both to Consumer Users and to Professional Users.

Purchases requests are permitted only to natural persons of legal age. For minors, any purchase of Products through the Application shall be examined and authorised by the parents or those exercising parental authority.

The offer of Products through the Application shall be deemed as an invitation to prepare an offer and the order sent by the User as contractual purchase proposal, subject to the confirmation and / or the acceptance of the Owner as described below. Therefore, the Owner has the right to accept or refuse the User's order or delivery request at its discretion. Accordingly, the User is not entitled to complain about the Owner’s decision for any reason.

The contract of sale of the Products is deemed to be concluded with the Owner’s acceptance of the User’s contractual purchase proposal or delivery request. The Owner shall inform the User of the acceptance by sending an order confirmation to the e-mail address indicated by the User. The confirmation shall contain the date of the order, User’s data, the characteristics of the Product and the information on its availability, the price or the manner in which the price is to be calculated, further charges and / or taxes, if any, supply and execution times, the procedures for exercising the right to withdrawal or its possible exclusion and the guarantee.

The contract of sale of the Products is not effective between the parties in absence of what is indicated in the preceding paragraph.

In the event that the Product is not available, the Owner shall inform the User the new terms of delivery and ask if the User intends to confirm the order. It is understood that the contract shall be deemed as concluded only with reference to the Products accepted by the Owner.

The User shall verify the correctness of the data reported in the order confirmation and immediately notify the Owner of any errors. The User shall keep a copy of the order, of the confirmation and of the Conditions.

5         Prices and payments

For each Product the price including VAT, if due is indicated. If the price cannot be calculated in advance, due to the nature of the Product, the methods for calculating the price shall be indicated.

Furthermore, all possible taxes, additional costs which may vary depending on the payment method used shall be indicated. If these expense items cannot reasonably be calculated in advance, there shall be an indication of which expenses to be charged to the User.

The Owner reserves the right to change the price of the Products as well as any additional costs at any time. It is understood that price changes shall in no case affect the contracts already concluded before such change.

The User undertakes to pay the price of the Product within the times with and methods indicated in the Application and to communicate the information requested.

The Application uses third-party tools for processing payments and does not enter in any way into contact with the payment data provided (number of credit cards, name of the holder, password, etc.).

Should these third party tools deny payment authorisation, the Owner shall not provide the Products and cannot be held responsible in any way.

6         Billing

The User who intended to receive the invoice for the payment shall provide the Owner with the billing information. In this case, the User declares that the information provided is true and releases the Owner from any liability in this regard.

7         Delivery method of services

The Owner shall provide the services to the User, in the manner and at the time indicated in the Application and detailed in the order confirmation.

In the event that it is not possible to supply the services within the aforesaid terms, the Owner shall promptly notify the User via e-mail, indicating the expected time of the delivery or the reasons that make the delivery impossible.

If the User does not intend to accept the new term or the delivery has become impossible, he can request the refund of the amount paid. The refund shall be paid promptly with payment method used for the purchase, within a maximum of 14 days from the date on which the Owner became aware of refund request.

8         User’s right to withdrawal from the purchase of services

The Consumer User has the right to withdraw from the contract without penalty and without specifying the reason, within the term of 14 days from the date of signature of the contract, by sending a written communication to the e-mail address info@movewise.net, using the optional withdrawal form in the following article or any other written declaration.

The Professional User has the right to withdraw from the contract without penalty and without specifying the reason, within the term of 14 days from the date of signature of the contract, by sending a written communication to the e-mail address info@movewise.net, using the optional withdrawal form in the following article or any other written declaration.

In case of withdrawal exercised correctly, the Holder shall refund the payments received by the User. The refund shall be paid promptly with payment method used for the purchase, within a maximum of 14 days from the date on which the Owner became aware of refund request.

The User acknowledges and accepts to lose the right of withdrawal after the complete provision of a service.Where the provision of the service has not been completely carried out and the User intends to withdraw from the contract, the Consumer User remains obliged to pay the Holder an amount proportional to what has been executed up to the moment in which the right to withdrawal has been exercised.

9         Exclusion of the right to withdrawal of the User

The right to withdrawal from the contract of sale of the Products by the Consumer User is excluded relatively:

·         to the supply of Products for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period

·         the supply of Products made to the Consumer’s specifications or clearly personalised

·         to the supply of Products which are liable to deteriorate or expire rapidly. The same applies to all foodstuff Products (including beverages) whose characteristics are subject to alteration also due to incorrect conservation

·         to the supply of sealed Products, which have been unsealed by the User and are not then suitable for return due to health protection or hygiene reasons

·         to the supply of Products that, according to their nature, been inseparably mixed with other items after delivery

·         to contracts where the User has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. Where on the occasion of such a visit the trader provides related services in addition to those specifically requested by the User or goods other than replacement parts necessarily used in performing the maintenance or in making the repairs, the right of withdrawal applies to those additional related services or goods

·         to the supply of sealed audio or video recordings or computer software and that have been unsealed after delivery

·         to the supply of newspapers, periodical or magazines with the exception of subscription contracts for the supply of such publications

·         to contracts concluded at a public auction

·         the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance

For more information, the User shall contact the Owner at the e-mail address info@movewise.net.

10      Optional form to exercise the right to withdrawal


11      The User can withdraw from the contract by using the following form, which must be completed in its entirety and sent to the e-mail address info@movewise.net before the withdrawal period has expired:

I hereby communicate the withdrawal from the sales or supply contract relating to the following product __________
Order number:_______
Date of the order: _______
Name and surname: _______
Address: ______
E-mail associated with the account from which the order was made: ____________________
Date: __________

12      Content sent by the Users

The User can upload Content on the Application, provided that it is not illegal (e.g. obscene, intimidating, defamatory, pornographic, abusive or for any reason illegal or in violation of privacy, the intellectual and / or industrial property rights of the Owner and / or third parties), misleading, or is not otherwise harmful to the Owner and / or third parties or contains viruses, political propaganda, commercial solicitation, mass e-mail or any other form of spamming. In the event of a dispute by a third party regarding any announcement or conduct related to it, the User assumes full liability and undertakes to hold the Holder harmless from any damage, loss or expense.

The User guarantees that the Contents are sent to the Application through his account from a natural person of legal age. For natural persons under legal age, the sending of Contents must be examined and authorised by the parents or by those exercising parental authority.

The User is the sole and exclusive responsible for the use of the Application with regard to the publication, consultation, management of the Content and contact between Users and is therefore the sole guarantor and responsible for the correctness, completeness and lawfulness of the Contents and its own behaviour.

It is forbidden to use an e-mail address that is not owned by the User, to use the personal data and credentials of another User in order to use his identity, or in any other way to declare false information about the origin of the Contents.

The Owner is unable to ensure timely control over the Content received and reserves the right at any time to cancel, move or modify the Content, which, at its discretion, appears to be illegal, abusive, defamatory, obscene or prejudicial to the right to author and trademarks or in any case unacceptable.

Users grant the Owner a non-exclusive right of use on the Content sent, without limitations of geographical areas. The Owner may therefore, directly or through trusted third ies, use, modify, copy, transmit, extract, publish, distribute, publicly perform, disseminate, create derivative works, host, index, store, note, encode, modify and adapt (including without limitation the right to adapt for transmission in any form of communication) in any form, any Content (including images, messages, including audio and video) that should be sent by the User, including through third parties.

The Content sent will not be returned and the Owner will not be liable towards Users for the loss, modification or destruction of the transmitted Content.

It is expressly forbidden, unless explicitly authorised by the Owner: i) the use of automatic announcement uploading systems, except those expressly authorised, ii) serial publication and / or management of advertisements for third parties by any means or method, iii) resell the Owner's services to third parties.

13      Industrial and intellectual property rights

All the contents of the Application, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright and trademark legislation. The Application may also contain images, documents, logos and trademarks of third parties which have expressly authorized the Owner to be published in the Application. Except for strictly personal uses, it is not allowed to copy, alter, distribute, publish or use the Contents without the specific authorization of the Owner.

14      Exclusion of warranty

The Application is provided "as is" and "as available" and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will satisfy the needs of the Users or that it will not have never interrupt or be error-free or free of viruses or bugs.

The Owner will endeavour to ensure that the Application is available continuously 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and / or operational at any time or for any period . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons wholly unrelated to the owner's will or due to force majeure events.

15      Limitation of liability

The Owner shall not be held liable towards the User, except in the case of wilful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its own control or that of its suppliers.

Furthermore, the Owner will not be liable for damages, losses and costs incurred by the User as a result of failure to execute the contract for reasons not attributable to him, the User only having the right to a full refund of the price paid and of any additional charges incurred.

The Owner assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards and other means of payment, since he does not enter in any way in contact with the payment data used (credit card number, name of the holder, password, etc.).

The Owner shall not be held liable for:

·         any loss of business opportunities and any other loss, even indirect, possibly suffered by the User that is not a direct result of the breach of contract by the Owner

·         incorrect or unsuitable use of the Application by Users or third parties

·         the issue of incorrect documents or fiscal data due to errors in the data provided by the User, the latter being the only person responsible for the correct insertion

In no case the Owner shall be held liable for a sum greater than twice the cost paid by the User.

16      Force majeure

The Owner shall not be held responsible for the failure or late fulfilment of its obligations, due to circumstances beyond its reasonable control due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of its will.

The fulfilment of the obligations by the Owner shall be considered suspended for the period in which events of force majeure occur.

The Owner will perform any act in his power in order to identify solutions that allow the correct fulfilment of his obligations despite the persistence of events due to force majeure.

17      Links to third-party web sites

The Application may contain links to third-party web sites / applications. The Owner has no control over them and, therefore, is in no way responsible for the contents of these sites / applications.

Some of these links may link to third-party sites / applications that provide services through the Application. In these cases, the general conditions for the use of the site / application and for the use of the service prepared by the third parties will be applied to the individual services, with respect to which the Owner assumes no responsibility.

18      Privacy

The protection and processing of personal data will be in accordance with the Privacy Policy which can be consulted on the page https://www.movewise.net/en/movewise-privacy-policy

19      Applicable law and jurisdiction

The Conditions are subject to Italian law.

For Consumer Users, any dispute concerning the application, execution and interpretation of these Conditions shall be referred to courts where the Consumer User resides or has elected domicile, if located in the territory of the Italian Republic, without prejudice to the right of the User Consumer of going to court other than the "consumer court" pursuant to Section 66 bis of the Italian Consumer Code, competent for the territory according to one of the criteria of the Sections 18, 19 and 20 of the civil procedural code.

The application to Consumer Users who do not have their residence or domicile in Italy of any more favourable and mandatory provisions established by the law of the country in which they have their residence or domicile is reserved, in particular in relation to the term for the exercise of the right of withdrawal, after the return of the Products, in case of exercise of this right, the formalities of the communication and the legal guarantee of conformity.

For Users who are not Consumers, any dispute concerning the application, execution and interpretation of these Conditions will be referred to the forum of the place where the Owner is based.

20      Online dispute resolution for Consumer Users

The consumer user residing in Europe shall be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve any dispute relating to and / or deriving from contracts for the sale of goods and the provision of services concluded online. Consequently, the Consumer User can use this platform for the resolution of any dispute arising from the contract entered into online. The platform is available at the following address: ec.europa.eu/consumers/odr/

Date 01 December 2023

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